Most of the time users have no issue receiving these e-mails, however sometimes different e-mail providers may filter the e-mails that are sent making them difficult for some users to find them.
If you reset your password but cannot find the e-mail, we recommend doing one or more of the following:
- Login to your e-mail provider (Gmail, Yahoo, Hotmail) if applicable.
- Search for the subject "Your Password Has Been Reset at Catapult".
- Search your Spam / Junk Mail Folder.
- Gmail users may need to search their Category label "Promotions".